Privacy Policy

Shenzhen Qianwo Business Technology collect your personal data so that you can benefit from Shenzhen Qianwo Business Technology's Services and we make it our duty to adhere to the rules of the game!

This privacy policy is designed to help you understand how your data is used, inform you of your rights and how to exercise your rights.

1. Information we collect

We collect information you provide voluntarily to us, such as when you participate in a contest and promotion, communicate with us via third party social media sites, request customer support, send us an email or otherwise interact with us. The types of information we may collect about you include your name, social networking screen names or IDs, email address and any other information you choose to provide.

Information we collect automatically

When you access or use our Services, we automatically collect certain information from you and/or your device (which may be considered personal information under applicable data protection laws).

• Age: when you download our game, we collect your age as indicated by you.

• Log Information: about your use of our Services, including the type of browser you use, access times, pages viewed, your IP address, and the page you visited before navigating to our Services.

• Device information: about the device you use to access our Services, including information about the device’s type, software and hardware, Media Access Control (“MAC") address and other unique device identifiers (such as Device ID and Advertising ID), device token, mobile network information and time zone.

• Location information: We collect location information in order to comply with legislation and policies that apply to your area. However, neither we nor our partners collect location information more granular than city level without your explicit consent.

• Usage information: relating to your use of our Services, including which applications you use and your interactions with other users.

• Consumption information: about your consumption habits relating to your use of our Services, including which purchases you make with both virtual and real currencies.

• Other Information: collected by cookies and other tracking technologies: we use various technologies to collect information, and this may include sending cookies to your computer or mobile device. Cookies are small data files stored on your computer’s hard drive or in device memory that help us to improve our Services and your experience and see which areas and features of our Services are popular. We may also collect information using web beacons (also known as “tracking pixels"). Web beacons are electronic images that may be used in our Services or emails and help deliver cookies, count visits, and understand usage and campaign effectiveness.

• Information from third parties: We may also obtain information from other sources and combine that with information we collect through our Services. For example, if you log into our Services by using a third party site or platform such as Facebook and any other social media, we may access information about you from that site or platform, such as your screen name, profile information, including picture, and friend lists, in accordance with the authorisation procedures determined by such third party site or platform. We may also collect information from app stores when you download or update one of our applications. We may also receive personal information about you from other third-party service providers and advertising partners.

• Information from third party surverys: We may invite you to participate in surveys facilitated by third party survey partners. From these services we will collect the information you provide as well as you userID in order to be able to match it with your in-game information. You will always be made aware that you are being transfered to the third party service before the collection starts and thus have the opportunity to opt out. The partners policies will be made available to you and we encourage you to review them before participating in the survey.

2. How we use your information

We may use information about you for various purposes, including to:

• Provide, maintain and improve our current Services;

• Develop new Services;

• Provide and deliver the products and services you request and send you related information;

• Facilitate communications between users;

• Respond to your comments, questions and requests and provide customer service and support;

• Send you technical notices, updates, security alerts, push notifications and support and administrative messages;

• Communicate with you about products, services, offers, promotions and events offered by us and others, and provide news and information we think will be of interest to you;

• Personalise and improve our Services with the use of profiling to provide targeted advertisements, content or features;

• Process and deliver contest entries and rewards;

• Monitor and analyse trends, usage and activities in connection with our Services;

• Link or combine with information we get from others to help understand your needs and provide you with better service;

• Carry out any other purpose for which the information was collected.

However, we do not request or intend to collect any “special categories information" such as information on health, race, religion, political opinions, sexual preferences or orientation. Be cautious when sharing this information about yourselves (or others) in our Services.

3. Third party account data

The personal information we collect when you login via a Third Party Account may depend on your privacy settings for that Third Party Account.

We don’t control how such third parties collect, use and share your personal information. You should review the relevant third party privacy policy for more information.

- Age: For age verification purposes, we may collect date of birth from users before we permit them to use the Services.

- Purchases: If you make a purchase within the Services through the relevant store, we may collect and maintain your purchase history and details however, we do not receive your credit card number.

- Customer Service: We may collect emails, chat records, attachments and customer opinions for customer consultation, handling complaints and other business, delivering announcements, and performing customer support tasks.

- Other Automatically Collected Info:

Device Identifiers. We may collect IP information, unique device identifier, device ID, advertising ID, application ID or other identifiers

The following information may be collected while you use the Services:

- Activity and usage records, game scores, credits, access logs, improper usage record and fraud detection information, device information (model, service provider information, OS information, language and country information,),

- Precise geo-location data (GPS, with your consent)

Domain name, browser type and operating system device type and other statistical or technical information related to your device or the version of our Services that you are using.

4. Children's Privacy

The Services are not intended for use by children (aged 13 or such higher age as required by applicable law). We do not knowingly collect personal information from children through the Services or knowingly allow them to use our Services. If we learn that we have unintentionally collected personal information from a child, we will delete that information.

5. Data Protection Rights

You, and your legal guardian if you are a minor, have certain data protection rights under applicable law. Your rights under applicable law may include:

a) Access to the personal information we process about you as well as the right to data portability,

b) The right to have personal information corrected or erased,

c) The right to restrict the processing of your personal information

d) The right to withdraw your consent at any time for consent we have obtained from you, although this will not affect the lawfulness of the processing prior to the withdrawal.

e) You also have the right to object, at any time, to the processing of your personal information which is based on BNEI’s legitimate interests.

f) Where we process your personal information for direct marketing purposes, you have the right to object at any time to such processing, including for profiling purposes to the extent that it is related to direct marketing. If you object to processing for direct marketing purposes, we will no longer process your personal information for such purposes. In that case we may still send you transactional or relationship messages, but only about our ongoing business relations.

g) The right to not be discriminated against for exercising these rights.

To exercise these rights, you should make a request using our contact details set out below. If you are not satisfied with the way we handle your request, and your country of residence has a supervisory authority, you may lodge a complaint with such supervisory authority in your country of residence. We do not provide different levels of service if you exercise these rights. However, if you request that we delete or cease collecting information which is necessary to ensure adequate functioning of the Services, you may not be able to use all or some parts of our Services.

Storing and deleting data：

Personal information collected through the Services is being stored and deleted in compliance with privacy requirements. All data will be de-identified or deleted if no longer required for the purposes mentioned above, unless further retention is required by law.

6. Obtain a copy of your data

At any time you can request a copy of the Data associated with your Account. You may also consult the Data, use it yourself or transfer it to another service provider. We has established a simple procedure for you to exercise your rights:

Please see the Account management page, in the “Privacy and Communication" Section, then “Download your information".

If you have been sanctioned in relation to our Services, we will not be able to give you access to the Data regarding your sanction so as to maintain our ability to detect or take action against such behaviour.

Correct your Data – “Right to rectification": You have the right to correct your Data when it is inaccurate or incomplete (for example, change your delivery address).

To do so, please see the Account management page, in the “Account information" Section.

Give and withdraw your consent – “Right to object and withdraw your consent": At any time, you may withdraw your consent or object to the receipt of newsletters or advertising emails, the personalisation of advertisements or the sharing of your Data with our partners (except for subsidiaries and technical service providers):

on the Account management page, in the “Privacy and Communication" Section,

on the Cookies page, to set the Cookies,

for some of our mobile games, in the privacy settings,

on your telephone or your tablet, in the settings, by activating “Limit Ad Tracking" on telephones, or activating “Opt-out of Ads Personalisation" on Android telephones.

Delete your Account – “Right to erasure (right to be forgotten)": You can request the closure of your Account and the deletion of the associated Data.

To do so, please see the Account management page in the “Account information" Section then “Close your account".

If you have been sanctioned in relation to our Services, we cannot delete the Data regarding your sanction as to allow us to maintain your sanction.

Limit the use of your Data – “Right to restriction of processing": You also have the right to request that your Data no longer be used or not be deleted during the time we are processing your request.

If you feel that your rights have not been respected after having contacted us, you have the right to make a complaint to the regulatory authority in your country.

7. Contact us

You may contact us at qianwo@qianwo.online or at the address below for further information.